General terms and conditions

Satisfaction guaranteed:

All our men’s skin care products come with a 15-day satisfaction guarantee. If, for any reason, you are not satisfied with your purchase, you must notify us within 15 days of receipt of your order.

We simplify the return process by providing you with a return label, which you will receive by e-mail. Simply return the product to us using this label. Upon receipt of the returned product, we will credit your online account at GentleWhisker with an amount equivalent to that spent on the original purchase.

Your satisfaction is our top priority!

Refund policy :

We understand that exceptional circumstances may sometimes require a refund. You may obtain a full refund – less return postage, if applicable – for the product within 30 days of purchase, provided that it is returned in its original, unused and unopened condition and packaging. Please contact us at to initiate the refund process.

It is important to note that only purchases at the regular price are eligible for reimbursement, as promotional products are considered final sales.

If you receive a damaged or defective product, you have 24 hours to inform us, with proof, and we will replace it free of charge.

If you are returning valuable items, we recommend that you use a traceable shipping service or purchase shipping insurance, as we cannot guarantee receipt of the returned item. We are available to answer any questions you may have and to provide you with any assistance you may require.

Delivery :

The time it takes to receive your product may vary depending on your location and the delivery method you choose.

Free delivery :

If you are eligible for free delivery, this option will be automatically applied to your order.

Please do not hesitate to contact us at if you require any further information or assistance.

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